Privacy Policy - Tarlan Hotel, Aktau

  • RULES FOR ONLINE BOOKING OF ROOMS (SERVICES) USING THE EXELY BOOKING ENGINE


    Effective date/last update: 09/27/2024


    These Terms and Conditions have been developed by HOTEL SALES WIZARD LLC FE (hereinafter referred to as EXELY), the copyright holder of the EXELY Booking Engine software, and apply when you book (the User) make reservations for Rooms (Services) through the EXELY Booking Engine. Any reservations for Rooms and additional Services made on the Hotel's website are made through the EXELY Booking Engine.


    By using EXELY Booking Engine, you confirm that you have read and understood these Terms and agree to comply with and abide by them. If you disagree with any provision of the Terms, you are not entitled to use EXELY Booking Engine.


    These Terms and Conditions are subject to change without prior notice. The amended Terms and Conditions shall come into force on the date of publication on the website www.exely.com and in the EXELY Booking Engine. If the User does not agree with the amendments made to the Terms and Conditions, they must stop using the EXELY Booking Engine.


    EXELY Booking Engine is a booking service that provides Users with the technical ability to independently book Rooms (Services) in Hotels.


    Room (Services) means a set of services for temporary accommodation in Accommodation Facilities, as well as other services booked by the User using EXELY Booking Engine.


    Hotel means premises provided for accommodation Rooms (Services) (Hotel, Sanatorium, Mini-hotel, Hotel complex, etc.).


    User means you, the person who books a Room (Services) using the EXELY Booking Engine, or the person you represent.


    EXELY is not an agent of the Hotel selected by the User or an intermediary between the User and the Hotel. EXELY does not make reservations for the User at the Hotel.


    EXELY does not charge the User for booking Rooms (Services) at Hotels through the EXELY Booking Engine.


    BOOKING AGREEMENT


    The User and the Hotel enter into a preliminary booking agreement for the Room (Services) selected by the User after the booking fee has been paid. Any claims and obligations in connection with the services provided are subject to resolution between the User and the Hotel. The party liable to the User under the agreement between the User and the Hotel is the Hotel where the Rooms (Services) are booked. A completed booking can be paid for using any method available on the EXELY booking service, unless the Hotel has restricted the choice of payment methods. In the event that third parties, such as agents, technical intermediaries, or account owners used to accept payments for reservations made by the User through the EXELY Booking Engine, are involved in the reservation process, the Hotel remains the party responsible to the User for providing the reserved Rooms (Services) and for any refunds. The Hotel has the right to offer non-refundable rate plans. Under the terms of non-refundable rate plans, in the event of cancellation or refusal to check in, the prepayment amount (partial or full) is not refundable and is retained by the Hotel as a penalty. Before completing the booking, you must carefully read the terms and conditions of special offers. The hotel where the User has booked a Room (Services) and accommodation issues documents confirming the period of stay and the method of payment used: acquiring or deferred electronic payment. The Room (Services) is reserved for the User during the booking process. Confirmation of the booking or pre-booking (depending on the selected payment method) is displayed on the screen immediately after the booking operation is completed. We recommend that Users print this confirmation and keep it for their records. In addition, the booking confirmation will also be sent to the email address or phone number provided by the User during the booking process.


    The hotel or the EXELY service may contact you via email, phone, SMS, WhatsApp, Viber, or through social media platforms (such as Facebook) for the following purposes:




    • to confirm your details or booking information;




    • to notify you of an incomplete booking;




    • to remind you of an upcoming booking a few days before check-in;




    • after your departure, to send you promotional offers from the hotel for potential future bookings, along with other marketing messages;




    • to ask you to leave a review about the hotel;




    • to request your feedback regarding the online booking service;




    • to offer visa support, airport transfer services, or flight booking services;




    • to invite you to participate in a hotel market survey.





    HOTEL INFORMATION


    The international star rating system for hotels is designed to evaluate the quality of hotels. The star rating information for the Hotel provided in the EXELY Booking Engine is provided by the Hotel. THIS INFORMATION IS NOT VERIFIED BY EXELY. Hotels independently submit all additional information, descriptions, prices of rooms (services), their location, and other data to the EXELY Booking Engine.


    EXELY is not responsible for any incorrect information provided by the hotel.


    ROOM (SERVICE) PRICES


    All prices listed by the EXELY booking service are set by the hotels and are valid for all types of bookings under the conditions determined by the hotels. Reservations are made at prices valid for the intended period of stay. Special offers created by Hotels in the EXELY Booking Engine are automatically taken into account when the system calculates the cost of accommodation. The Hotel guarantees that the prices for rooms and services displayed in the EXELY Booking Engine are valid for each reservation.


    All prices indicated by the Hotel in the EXELY Booking Engine are valid for one room/apartment/house during the selected period of stay and include (non-taxable) services (for hotels only) specified in the Room (Services) description. In accordance with applicable internal rules and regulations, Hotels are required to set prices including taxes in the EXELY Booking Engine. However, such prices may not include certain fees imposed by local authorities.


    Prices in the EXELY Booking Engine are displayed in the currency used by the Hotel. The booking service allows you to convert prices into other currencies.



    PAYMENT OPTIONS FOR BOOKING


    – By bank card via EXELY Booking Engine using online acquiring.
    The User selects the “Bank Card” payment method in the EXELY Booking Engine and pays the amount specified by the Hotel in the payment window of the Payment System.
    • If the User pays only part of the Room (or Service) cost at the time of booking, the remaining balance is paid upon check-in at the Hotel.


    – Deferred electronic payment.
    The User either provides booking details directly in the EXELY Booking Engine or gives them to the Hotel without EXELY’s involvement.
    • Based on this data, the User receives an automated email with booking information and a payment link.
    • The User completes the payment using a bank card via the provided link.
    • After successful payment, the EXELY Booking Engine generates a Booking Confirmation and sends it to the User’s email.
    • If only part of the amount is paid during booking, the rest is due at check-in.
    • Payment must be made within the time frame set by the Hotel. If the User fails to pay on time, the booking will be automatically cancelled by EXELY.


    – Bank card guarantee.
    The User enters their card details on the secure payment page with the domain exelypayments.com, owned by EXELY.
    • This information is securely transmitted to the Hotel as a guarantee of the booking.
    • The Hotel decides whether to charge the card via its own acquiring system.
    • If the Hotel is unable to process the guarantee, it may cancel the booking.
    • The User must ensure the card is valid and has sufficient funds.


    – Bank transfer.
    The Hotel may set prepayment terms and restrictions for bank transfers (generally available no later than 5 days before check-in).
    • Payment can be made by both legal entities and individuals.
    • The transfer must be completed within the deadline indicated by the Hotel in the EXELY Booking Engine and invoice.
    • If payment is not received on time, the Hotel may cancel the booking via EXELY.


    – Payment upon check-in.
    The User pays the full amount for the booking directly at the Hotel upon arrival.


    BOOKING MODIFICATION
    The EXELY Booking Engine allows Users to modify the following details of a confirmed booking:


    • check-in/check-out dates;
    • early check-in and late check-out options;
    • additional services (hotels only);
    • guest contact information;
    • guest comments;
    • room type (hotels only).


    Users can edit this information only in EXELY Booking Engine by clicking on the link in the booking confirmation received by email.


    It is prohibited to make any changes that affect the prepayment using any of the payment options offered by EXELY Booking Engine.


    You can cancel your booking in EXELY Booking Engine and make a new booking with the necessary changes. Before doing so, please read the Cancellation Policy.


    CANCELLATION OF BOOKING


    To avoid confusion, bookings are always canceled through the EXELY Booking Engine service. EXELY Booking Engine guarantees that the hotel where the reservation needs to be canceled will be immediately notified of this action. Reservations can only be canceled in the EXELY Booking Engine system using the link and access code from the Reservation Confirmation sent by email after the reservation is completed. A notification of the cancellation of the reservation is sent to the User after the relevant procedure has been completed. If the User is unable to cancel the reservation as described above, we recommend contacting the hotel's reservations department.


    If the User has paid by credit card or used a deferred electronic payment, the payment amount will be refunded and transferred to the credit card or digital wallet used for payment within the period specified by the payment service provider. This period usually does not exceed 45 business days from the date of payment made in the EXELY Booking Engine. The time between the refund transaction and the actual crediting of funds to the User's account depends on the internal processes of the bank and the payment service provider.


    If the “Credit Card Guarantee” payment method is used, the Hotel is responsible for refunding the amount transferred from the account. In case of cancellation of the reservation, we recommend contacting the Hotel directly to resolve the refund issue.


    In case of late cancellation of the reservation or no-show, the Hotel has the right to charge a penalty. Each Hotel sets its own cancellation policy, including the terms and amount of the penalty. When booking a Room (Services), you must carefully read the booking conditions, special offers, and late cancellation conditions set out on the Hotel's website, the Booking Service, and in the Booking Confirmation. In the event of early departure, the Hotel has the right to impose a penalty for losses incurred.


    INFORMATION SECURITY


    The information specified by the User as necessary for making a reservation is transferred to the Hotel. Some of this information may be sent to a third party. Such a third party has the right to send the User an email to obtain feedback on the quality of the Room (Services).


    The User has the right to unsubscribe from third-party mailings in the first email received. By accepting the terms of these Rules, the User consents to the collection, systematization, accumulation, storage, clarification (updating and modification), use, and transfer of personal data to the Hotel and third-party providers, as well as to the depersonalization and deletion of their personal data (name, email address, phone number, and citizenship, and other data provided by the User through the EXELY Booking Engine). This personal data is requested in order to provide services to the User or to respond to their requests. The specified data is contained in the Booking Confirmation, reporting, and accounting documents. Email addresses are used to collect feedback on the quality of the services offered by the Hotel.


    The User consents to any actions with personal data in accordance with the EXELY Booking Engine Privacy Policy and Cookie Policy for the purposes of the User Agreement.


    These purposes include online booking at the Hotel, generating reports and accounting documents, and receiving feedback on the quality of services provided by the Hotel. If the User is provided with promotional emails, they have the option to unsubscribe from such mailings. Personal data is processed by EXELY Booking Engine in accordance with the EXELY Booking Engine Privacy Policy and Cookie Policy.


    OTHER PROVISIONS



    All information in the EXELY Booking Engine is as accurate as possible. However, errors and typos cannot be completely ruled out. All information about hotels (photos, prices, and text descriptions of rooms and services) is provided by the hotels themselves. Hotels are solely responsible for any inaccuracies in such information.


    The user uses the EXELY Booking Engine at their own risk. The EXELY Booking Engine is provided to the user “as is.” EXELY bears no responsibility, including responsibility for the fulfillment of the user's goals through the EXELY Booking Engine. EXELY bears no responsibility for any losses incurred by the user as a result of using the EXELY Booking Engine.


    EXELY's liability is in any case limited to the amount of EUR 100, which is imposed only in the event of proven fault on the part of EXELY.



    These Rules constitute an agreement between the User and EXELY regarding the procedure for using the EXELY Booking Engine and replace all previous agreements between the User and EXELY.


    CONTACTS


    EXELY - IP LLC “HOTEL SALES WIZARD”, taxpayer identification number 310 463 717, legal address: Republic of Uzbekistan, city of Tashkent, Mirabad district, MFO “Novy Mirabad”, 71, 73, 75-UI Nukus Street



    Hotel - LLP “Caspian Breeze”, 140640020717, Mangistau Region, Aktau City, 15 Street, 49, apt. (office) 17, Kazakhstan 130000, +7 700 000 30 45, hotel_tarlan@mail.ru.


  • PRIVACY POLICY AND USE OF COOKIES IN THE BOOKING SERVICE


    EXELY BOOKING ENGINE
    Effective/Last Updated: 05.11.2024


    GENERAL PROVISIONS


    “HOTEL SALES WIZARD” LLC FE (“EXELY”, “we”, “our” or “us”), acting as a data processor, has prepared this Privacy Policy (hereinafter referred to as the “Policy”) to explain how we collect, use, transfer, and protect your information when you book Rooms (Services) at a Hotel using the EXELY BOOKING ENGINE (the “System”).


    TOO “Kaspiyskiy Briz”, 140640020717, Mangystau Region, Aktau city, st. 15, building 49, apt. (office) 17, Kazakhstan 130000, +7 700 000 30 45, hotel_tarlan@mail.ru (“Hotel”) is the data controller (Operator) of your personal data, as defined by applicable data protection laws. It is important that you read this Policy and understand how and for what purposes we process your Personal Data when booking Rooms (Services) through this System.


    This Policy applies when booking Rooms (Services) through the System. It is governed by the principles and provisions of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and other applicable data protection laws.


    Terms and Definitions:


    – “Rooms (Services)” refer to a set of accommodation services provided to you by the Hotel, along with other services governed by applicable local laws.
    – “Personal Data” means any information relating to an identified or identifiable individual. This may include names, addresses, phone numbers, email addresses, and any other data that relates to a person or a combination of data that can be used to identify them.
    – “Processing” refers to any use of Personal Data, including its transmission, collection, recording, storage, use, analysis, combination, disclosure, or deletion.


    By booking Rooms (Services) through the System and/or by providing us with your Personal Data, you acknowledge that you have read and consented to the use of your Personal Data as described in this Policy.



    WHAT PERSONAL DATA DO WE COLLECT?


    We may collect and process various types of Personal Data in the course of providing services through the System. Such Personal Data may include, without limitation:


    Personal Data provided by you


    Collected through the following means:




    • Booking Rooms (Services) via the System




    • Registration in the System




    • Updating or modifying a booking via the System




    • Requesting support




    • Signing up to receive messages from us




    • Communicating with our representatives




    As part of these interactions, we may collect the following Personal Data:


    • Personal information: name, email address, phone number, nationality, gender, date of birth, place of residence, address, country of residence, government-issued IDs and/or their numbers, and other identifying information.
    • Booking data: username and password, loyalty program ID and details, payment details, guest profiles, booking history, and other information related to Room (Service) reservations.
    • Technical information: IP address, device identifier, browser type, operating system, and other technical data related to your device and interaction with our System.
    • Communication data: correspondence, inquiries, and feedback provided by you.


    If required by applicable data protection laws, we will obtain your consent before processing your Personal Data for direct marketing purposes. Refusing to give consent may limit our ability to fulfill essential obligations and, in the future, may prevent us from providing requested services.
    It is assumed that, prior to submitting Personal Data of any accompanying guests, you have obtained their consent to share such data with us and have authorized us to process it in accordance with this Policy.


    We collect and process Personal Data of minors only with the consent of their parents or other legal guardians. Otherwise, we are obligated to delete such Personal Data. By booking Rooms (Services) using the System and/or providing us with your Personal Data, you consent to these procedures and confirm compliance with applicable legal requirements.


    Data received from third parties


    We may also collect certain Personal Data from our authorized affiliates, partners, distributors, and other third parties directly or through technologies such as cookies.


    Such Personal Data may include:


    • Identifiers such as your name, email address, phone number, country of residence, gender, date of birth, nationality, mailing address, company name, residency country, username and password, social media account, and other identifying information.
    • Protected characteristics such as your gender, age, and other sensitive personal data under applicable law.
    • Financial information including bank account or credit card numbers and other financial data.
    • Audio, electronic, visual, and similar information, including photographs or your IP address.



    INFORMATION COLLECTED FOR UPDATING AND ACCURACY


    This information is collected to update and improve the accuracy of our records in the event of any changes to your Personal Data or modifications to bookings made at Accommodations where you book Rooms (Services), as well as for other purposes described in this Policy.


    Automatically Collected by the System


    When you book Rooms (Services) using our System, we may use cookies and other similar technologies to automatically collect the following data:


    • Identifiers, such as your name, email address, phone number, country of residence, gender, date of birth, citizenship, mailing address, residency country, username and password, social media account, booking number, loyalty program ID, booking status, check-in/check-out dates, date and time of booking, and all other booking-related information, as well as the IP address of your computer, your operating system, browser type, general geographic location, and other persistent identifiers.


    • Internet and other electronic activity, including the pages you visit within the System, viewed links and advertisements, search terms entered, the URL of any referring website, and the amount of time spent on a webpage. This data is also used to operate, manage, and maintain our System.


    THIRD-PARTY LINKS


    For your convenience, the System may contain links to other third-party websites (e.g., advertisements or links to sites and services of our partners, advertisers, or third parties).


    We do not control and are not responsible for the privacy policies of such third parties. Upon leaving the System or following a third-party link, we recommend that you review their privacy policies to understand how your Personal Data may be collected and processed.



    THIRD-PARTY LINKS


    For your convenience, the System may contain links to other third-party websites (i.e., advertisements or links to the websites and services of our partners, advertisers, or third parties).



    We do not control and are not responsible for the privacy policies of such third parties. After leaving the System or following a third-party link, we recommend that you review their privacy policies to understand how these third parties collect and process your Personal Data.


     



    OUR PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA


    We strive to continuously improve our Services and Customer Support


    Processing is necessary for the legitimate interests of EXELY in fulfilling our obligations to Hotels, updating our data, and studying your use of our services.


    The Personal Data you provide helps us to provide the services you request and respond to your customer support inquiries.



    We want to interact with you and, if necessary, verify your identity.


    Processing is necessary for the legitimate interests of EXELY. If you give your consent, Hotels may use your Personal Data to interact with you about your booking details, request feedback, and provide updates and promotional news.



    To change your preferences, see the section “How to manage your personal data.”



    We want to ensure the security of our system; processing is necessary for the purposes of complying with EXELY's legitimate interests.



    We may use your Personal Data to protect the security and integrity of our System from fraud and other prohibited or illegal activities.



    We want to establish business relationships and share promotional offers and marketing messages.


    Processing is necessary for the purposes of complying with EXELY's legitimate interests. In the case of marketing communications, we will need your consent, which you have the right to withdraw at any time.


     



    Other purposes of disclosure


    Processing is necessary for the purposes of legitimate interests in connection with your booking. We may use your Personal Data to protect the vital interests of guests, comply with legal procedures, or for other reasons.



    HOW WE USE YOUR PERSONAL DATA


    We may use your Personal Data for various purposes, including but not limited to the following:


    • Providing and improving our services.
    • Addressing your inquiries and issues related to online booking.
    • Contacting you to confirm your details and booking information, as well as for any other matters related to your reservation.
    • Sending you business updates and promotional materials.
    • Processing payments associated with your booking.
    • Evaluating and enhancing your user experience.
    • Monitoring and ensuring the security of our systems.
    • Performing analytics and service enhancements.
    • Complying with legal and regulatory obligations.


     



    The Hotel or EXELY service may contact you via email, phone, SMS, WhatsApp, Viber, or through social media platforms (such as Facebook) for the following purposes:


    • to confirm your personal details or booking information;
    • to notify you of an incomplete booking;
    • to remind you of an upcoming booking a few days before check-in;
    • to send you promotional offers from the Hotel after your stay for potential future bookings;
    • to request your feedback about the Hotel;
    • to ask you to leave a review regarding the online booking service;
    • to offer you visa support, airport transfer services, or flight arrangements;
    • to invite you to participate in a hospitality market survey.



    TRANSFER OF YOUR DATA


    We do not disclose your Personal Data to third parties, except when required by law, to provide services on our behalf, or to achieve the business purposes specified below:



    Hotels


    Our partners enter into agreements with the Hotels where you book your Room (Services). Your Personal Data is transferred to such Hotels to provide the services you request as part of your Room (Services) booking. As Data Processors, we process your Personal Data in strict accordance with the instructions of such Hotels and only for the purpose of fulfilling our contractual obligations.


     


    Service Providers, Partners, and Affiliates


    We engage service providers and partners to assist with business operations and provide services when you access our System.


    We specify in the contract that they may access your Personal Data only for the purpose of providing such services. These partners may provide advertising services, process secure payments, provide technical services, manage customer relationships, analyze website traffic, provide translation or visa support services, send newsletters or surveys, support email or messaging services, administer surveys and polls, and analyze information. Some of our service providers or partners may engage their own service providers or business partners to provide us with additional assistance. We may also use and disclose certain Personal Data to our affiliates, representatives, and authorized employees for any purpose permitted by law.



    In such cases, the recipient of the Personal Data may not store, use, or disclose the Personal Data for any purpose other than to perform specific business tasks on our behalf as provided for in this Policy and the confidentiality provisions in the agreements.



    In cases required by law


    We may disclose your Personal Data to law enforcement agencies, courts, other government agencies, or other third parties when necessary to comply with legal requirements or otherwise to protect our rights or the rights of any third party.


     



    The following categories of your Personal Data (as outlined above) may be shared with these parties:


    • Identifying information;
    • Commercial information;
    • Geolocation data;
    • Internet or other electronic network activity information;
    • Audio, electronic, visual, or other similar information;
    • Professional information; and
    • Contact details.


    If you would like to receive a list of these third parties, please contact us using the contact information provided below.



    CROSS-BORDER TRANSFER


    EXELY provides services worldwide. We may transfer your Personal Data to EXELY affiliates or third parties located around the world for the purposes set out in this Policy. The transfer of your Personal Data around the world is essential to the effectiveness of our services. We ensure that we comply with applicable data protection laws.



    Your Personal Data may be transferred to computers located outside your local area, state, country, or other governmental jurisdiction where data protection laws may differ. When transferring data internationally, we take adequate measures to comply with applicable data protection laws in connection with such transfers.



    Some countries are recognized by the European Commission as providing an adequate level of data protection in accordance with European Economic Area standards. In other cases, EXELY adopts Standard Contractual Clauses and, where required, additional safeguards for cross-border data recipients.



    In some cases, courts, law enforcement, regulatory, or security authorities in such other countries may have the right to access your Personal Data.


    If you would like a list of these third parties and details related to the transfer of your Personal Data, please contact us using the contact information provided below.


    By booking Rooms (Services) through our System and/or providing us with your Personal Data, you understand and agree that we may transfer your Personal Data worldwide.




    HOW DO WE USE COOKIES?



    Cookies are small text files that are sent to and stored in your web browser when you visit our System. They are unique to your account or browser. These cookies can be first-party or third-party cookies. The section “How we use cookies” explains the process of configuring cookies. It is important to remember that completely disabling cookies and similar technologies may potentially disrupt your user experience on the System, leading to unexpected problems with some features.


     


    Types of cookies



    Session cookies exist only while your browser is open and are automatically deleted when you close it. Persistent cookies are stored until you or your browser delete them or they expire.


    These cookies are also classified as first-party and third-party cookies.


    First-party cookies are created and stored on your device by the website you are visiting. They are typically used to facilitate the user experience and some basic website functions. Third-party cookies are created and stored on your device by websites other than the one you are visiting. These cookies are created when you visit a website that includes elements from other websites, such as third-party images or advertisements.


    Cookies themselves do not identify you personally. They identify your browser.


     



    We use cookies for the following purposes:


    • Ensuring the proper delivery of our services
    • Preventing fraud and violations of our terms of service
    • Understanding visitor behavior to help us remember your preferences and settings
    • Analyzing and improving our services


    You have the option to reject certain cookies by adjusting your cookie settings in your web browser. However, please note that this choice may affect the availability of some features within our System.




    SECURITY OF YOUR PERSONAL DATA


    We are deeply committed to ensuring the security of your Personal Data and have implemented both technical and organizational measures to protect it. These security measures include encryption, access controls, regular security assessments, and comprehensive employee training in accordance with data protection protocols.



    In our efforts to ensure the security, confidentiality, and integrity of Personal Data, we employ a variety of physical, administrative, and technical security measures. It is important to note that no method of data transmission or storage can guarantee complete security, and we cannot claim that our network or systems will never be subject to potential breaches, but we take reasonable precautions to protect your Personal Data from risks such as loss, unauthorized interference, unauthorized access, or disclosure.



    HOW LONG DO WE STORE YOUR PERSONAL DATA?


    We retain your Personal Data for as long as necessary to provide the services you request and for other legal obligations or important business purposes, such as ensuring compliance with our contracts, maintaining the security of our services, business, and System, responding to legal claims, enforcing and protecting our legal rights, or resolving disputes.




    ACCESS AND CONTROL OF YOUR PERSONAL DATA


    You can manage your Personal Data on the “Change Booking” page in your booking confirmation email. For any other questions, please contact us at privacy@exely.com.



    You can choose the type of messages you want to receive from us. Please note that we may be bound by a legal obligation to retain certain data in cases where we need to verify your identity using the Personal Data we hold. This is necessary so that we can find the appropriate data and ensure that your Personal Data is not disclosed to anyone who is not entitled to receive it.


     



    Your Data Protection Rights


    Depending on your location and in accordance with applicable data protection laws, you may have the following rights:




    • Right of access: You have the right to obtain a copy of your personal data.




    • Right to withdraw consent: You may withdraw your consent at any time where processing is based on consent.




    • Right to opt out of receiving electronic communications: You may request to stop receiving marketing or promotional messages from us.




    • Right to erasure/deletion: You may request that we delete or remove your data, provided there is no legal reason for us to continue processing it.




    • Right to object to processing: You may ask us to stop processing your Personal Data and/or stop sending you marketing communications.




    • Right to rectification: You may request that we correct or amend any incomplete or inaccurate information we hold about you.




    • Right to restrict processing: You have the right to request the limitation of the processing of your Personal Data under certain circumstances.




    • Right to lodge a complaint with a local data protection authority: You may file a complaint if you believe that your rights under data protection laws have been violated.




     


    How to exercise your rights


    To exercise your rights under this Policy, please contact us at privacy@exely.com.



    Please provide your identification details and specify your request. We will use your online booking information to verify your identity. We will only ask you to provide the Personal Data that you have provided to us. Please note that we may record your communications to assist in resolving any issues you raise.



    We make commercially reasonable efforts to delete your Personal Data as necessary, but we retain records necessary to comply with government requirements or applicable federal, state, or local laws. We will retain Personal Data for as long as necessary to fulfill the above purposes or legitimate interests in the course of our business, as well as other legal requirements, such as compliance with service agreements, ensuring the security of services, or resolving disputes.



    Changes to this Privacy Policy


    We may periodically change this Privacy Policy. Any changes will be posted on this page with an updated “Effective Date.”



    If we make any changes to this Policy that significantly change the way we process your Personal Data, we will notify you in our System or by other means in accordance with data protection laws. By continuing to use our services without agreeing to the changes or without opting out, you consent to such changes.



    We recommend that you periodically review the latest version of our Policy to stay informed about how we help protect the Personal Data we collect. You acknowledge and agree that you are responsible for periodically reviewing this Policy and reviewing any changes.



    Contact


    If you have any questions about this Policy or wish to exercise your rights, please contact us at the following email address: Republic of Uzbekistan, Tashkent, Mirabad District, Movarounnaxr MFY, Istiqbol ko'chasi, 34-uy or privacy@exely.com


    We value your privacy and your rights as a data subject, so we have appointed Prighter and its local partners as our privacy representative and your point of contact for the following regions European Union (EU): Prighter provides you with an easy way to exercise your privacy rights (e.g., requests for access or deletion of personal data). If you wish to contact us through our representative, Prighter, or exercise your data subject rights, please visit the following website:https://prighter.com/q/16370082906


    EXELY representative in the APAC region: HOSPITALITY SALES INNOVATIONS PTE. LTD., registration number 202144399G, legal address: 10 ANSON ROAD #20-05 INTERNATIONAL PLAZA SINGAPORE (079903) email: privacy@exely.sg


    Caspian Breeze LLP, 140640020717, Mangistau Region, Aktau City, 15 Street, 49, apt. (office) 17, Kazakhstan 130000, +7 700 000 30 45, hotel_tarlan@mail.ru. – the controller (operator) of your personal data, as defined by applicable data protection laws.



    By booking Rooms (Services) through the System and/or providing us with your Personal Data, you confirm that you have read and understood this Policy and consent to the actions described herein.